Patient Information

Quality medical care

Our Health Professionals are here to care for you and your family

At GP on Ebley wEmergency Caree believe that each patient should be provided with the highest possible level of care.

The team always work together to ensure that overall well-being of each individual. Our aim is to continuously improve the quality of care by listening to our patients and ensuring we keep up to date with the latest medical information. We are committed to promoting the best of health and prevention to all our patients. Every individual is treated with the utmost respect and we never discriminate in the provision of excellent care.

We can arrange a telephone translator through the Translating and Interpreting service.

Patient Feedback/Complaints

Our goal is always to maintain and provide a quality, caring service. If for any reason you have any suggestions or concerns please feel free to to contact our Practice manager,Ms Debson Cleeland or talk to your doctor. We would love to hear from you.

To help us improve our services, from time to time we may ask patients if they would like to take part in a questionnaire. This will provide the patient’s views and suggested improvements for GP on Ebley. This of course would be voluntary and always confidential.

For our complaints procedure please click here to download

Receiving your results

Results of tests will be given in the following sequence:
Your Dr will review all results and mark them according to the follow up required

  1. For tests results marked NORMAL – NO ACTION
    You will not routinely be contacted.
    Please phone the practice to confirm your results 2 weeks after the test was carried out
  2. For test results marked as ABNORMAL – NON URGENT APPOINTMENT
    You will receive a phone from our reception team.
    (Note reception staff are not able to comment on the actual test result; they will inform you that your Dr has requested a non urgent appointment within the next few weeks)
  3. For tests results marked ABNORMAL – URGENT APPOINTMENT
    You will receive a phone call from our Practice Nurse who will inform you of the time your Dr has requested to see you to discuss these results.

Critical & emergency care

If you have an indication that your medical condition is urgent or serious we recommend you contact our office or the emergency services immediately. We want you to be safe, do not leave anything to chance, if you are not sure please do not hesitate to give us a call on 9387 1171. Our practice will always make time for urgent consults. If you feel it is very urgent we suggest going straight to the emergency department of your local Hosipital.

After Hours Care

For emergencies please proceed immediately to the Accident & Emergency at Prince of Wales Hospital Randwick (ph: 9382 2222), Royal Hospital for Women Randwick (ph: 9382 6111), Sydney Children’s Hospital Randwick (ph: 9382 1111), St Vincent’s Hospital (ph. 8382 1111) or the hospital nearest to you, or call 000 for an ambulance.

For non-urgent medical attention after hours, please contact 137425 National Home Doctor Service or 13SICK

Communications Policy

Telephone Calls

Patients are encouraged to make an appointment to speak with their doctor. However, for certain circumstances, patients may leave a phone message for our practice nurses to triage and where appropriate the doctor will return the call within 24 hours. Alternatively, a practice staff member will call to advise you the doctor wishes to see you via appointment. Urgent calls will be put though to your doctor wherever possible.

Website – www.gponebley.com.au

The GP on Ebley Medical Centre & Bondi Skin Cancer Clinic website is full of information you need to know when attending our practice.

Email

The email address is admin@gponebley.com.au or admin@bondiskin.com.au. Patients communicating with GP on Ebley Medical Centre & Bondi Skin Cancer Clinic through email do so at their own risk. For any urgent health matters and to make appointments, please telephone our reception team on (02) 9387 1171

Facebook

You can now find us on Facebook! Keep up to date with all that is happening:- www.facebook.com/GpOnEbley & www.facebook.com/BondiSkinCancerClinic

Scripts & Referrals

It is important that you see your regular doctor for your scripts and referrals. However, in certain circumstances, you may be able to organise your script or referral over the phone. (Fees may apply)

*Referrals cannot be backdated, so please ensure that you see your Doctor prior to seeing your specialist.

Parking

Two hour free parking is available behind the practice in the Westfield Shopping Centre car park. Disabled parking is also available in this parking area. 30mins metred street parking is available at the front of the practice.

Pathology

Douglas Hanley & Moir collection centre at Shop 10 Waverley Street Mall 237-239 Oxford Street Bondi Junction is just around the corner from our practice and is open from 7.30am to 4.30pm Monday to Friday and 8.00am-11.30am Saturdays.

Test Results

Please ask for our detailed results policy

Home Visits

National Home Doctor Service 13 74 25.

Interpreter Services

If you or your family require an interpreter, we can organise this for you. Please let us know when you ring to make your appointment.

Recall / Reminder System

Our practice is committed to preventative care. You have the option of registering to receive reminder notices regarding health care services. If you would like this please inform your doctor

Management of Your Personal Health Information

Your medical record is a confidential document. It is the policy of this surgery to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. All members of staff at this practice have signed a confidentiality agreement.